(2022)
Impacts of customer incivility and abusive supervision on employee performance: A comparative study of the pre-and post-COVID-19 periods.
SERVICE BUSINESS.
16,
2
(2022)
Customer incivility and employee outcomes in the new service marketplace.
JOURNAL OF SERVICES MARKETING.
36,
4
(2022)
How and when does job crafting contribute to franchised restaurant managers' service performance? The moderation of headquarter control systems.
JOURNAL OF SERVICE THEORY AND PRACTICE.
32,
3
(2021)
Emotional exhaustion among the South Korean workforce before and after COVID‐19.
PSYCHOLOGY AND PSYCHOTHERAPY-THEORY RESEARCH AND PRACTICE.
94,
2
(2020)
How managers’ job crafting reduces turnover intention: The mediating roles of role ambiguity and emotional exhaustion.
INTERNATIONAL JOURNAL OF ENVIRONMENTAL RESEARCH AND PUBLIC HEALTH.
17,
11
(2019)
상사의 심리적 특권의식이 비인격적 감독을 통해 부하의 창의성에 미치는 영향과 부하 주도적 성격의 조절효과.
경영학연구.
48,
6
수상/공훈
(2023) 한국갤럽박사학위논문상, 한국조사연구학회
(2022) LG에너지솔루션 Doctoral Consortium Award, Best Paper Award, 한국경영학회
